Cancellation & Refund Policy

At ThessByBike, we understand that plans may change.

Customer Cancellations

Customers may cancel their booking up to 48 hours before the scheduled tour start time and receive a full refund.

Cancellations made less than 48 hours before the scheduled tour start time are non-refundable.

Cancellations by ThessByBike

If a tour is cancelled by ThessByBike due to severe weather conditions, safety concerns, or unforeseen circumstances, customers will be offered the option to reschedule or receive a full refund.

Refund Processing

Approved refunds will be issued through the original payment method. Processing times may vary depending on the payment provider.

Contact

For cancellation requests, please contact us using the contact details provided on our website.